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VC Cooke Ltd

24 - Oct - 2014

Waste management and recycling centre. Skip Hire

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A Greener Outlook

bin truck st olaves

August Bank Holiday Waste Collection

Due to the Bank Holiday on Monday 25th August, there will be some disruption to the normal trade waste collection days. Customers whose bins are normally emptied on Monday will be serviced on Tuesday. Tuesday collections will be later in the day and some will carry over to Wednesday. If anyone has any concerns or would like further information, please contact the office on 01502 712328. We thank you for your understanding

 

New Vehicles and a New Look

We are in the process of updating our fleet and now have two new skip loaders and a new 8 wheeled tipper, with a trade waste collection vehicle and hook loader on the way. The livery has changed to the corporate colours of blue and pink flowery things but we are still V C Cooke with the same commitment of service to our customers

 

Welcome To Our Website

Our website is designed to provide you with information about us and our services.

Whetheryou are looking for skip hire in Beccles or trade waste collection in Lowestoft we hope you will find it helpful and informative. Should you require any further information, please telephone us on 01502 712328 where our friendly team will be pleased to help.

Throughout the site, you will notice several items or phrases which are underlined or bold.

This indicates a link to further information you may find useful, simply click on the link to open the document.

We hope you enjoy your visit.

 

About us

Acquired in September 2008, V C Cooke operates a Materials Recycling Facility at its 25 acre site just outside Beccles and is a well established name in waste management and recycling. We offer free tips for cardboard, paper, clean brick and clean concrete and pay cash for metals. Operating independently as part of The Associated Waste Group, our company is driving forward in it's mission to become the premier Materials Reclamation Facility in East Anglia.

With over 50 years experience in the industry, we welcome your enquiries and would be pleased to discuss all aspects of waste disposal and recycling. Our services include skip hire, tipper hire, trade waste collection, recycling, security shredding and septic tank emptying. We also offer a consultancy service for recycling, waste reduction and site waste management planning plus we can deliver products including crushed concrete, crushed brick rubble and fine screened topsoil.

 

Why choose us?

Quality, expenditure, operations, health and safety, personnel, sales and marketing decisions are made by the small management team at Ellough, where both customer services and accounts are located for on the spot response to enquiries, orders, accounts and to assist with any queries.

Award Winning Service

We pride ourselves on our friendly, personal service and this was recognised when we were awarded the MR King & Sons Excellence in Customer Care Award at the 2010 Lowestoft and Waveney Chamber of Commerce Business Awards.

At V C Cooke our customers are much more than just numbers and we encourage feedback to enable us to address any issues and ensure our level of service remains the highest possible.

Our Customer Questionnaire appraises all aspects of service and delivery resulting in innovative solutions that continually improve the business. These are sent out periodically and can be easily accessed by clicking on the link in the "Contact Us" page of this website. Your opinion is valuable to us so please take the time to complete this and help us to help you.

Key features of our service are as follows:

  • Personal, friendly reliable service
  • Continual improvement in accordance with ISO9001:2008 Quality and BS ENO 14001 Environmental standards
  • Investors in People - ongoing staff training programme
  • Zero tolerance on landfill - anything that can be recycled, WILL be recycled
  • Disposal routes for all waste streams will be kept within the UK where possible
  • Recycling partners audited as part of our policy to grow closed-loop philosophy
  • Clear and concise audit trails and management informationfor all waste streams
  • Complete legislative compliance and peace of mind.

Our sustainable recycling initiatives have also been recognised. V C Cooke has been awarded two gold winning trophies from the prestigious Green Apple environmental group, collecting a third one presented at the House of Commons in November 2011 for giving support to local community projects. Read more.

Recognised Best Practice

Staff safety is extremely important to us and to ensure we maintain the highest standards, professional health and safety training is provided on an ongoing basis, continually exceeding all legal requirements
All staff have achieved NVQs including driving and plant operations, site management and recycling. We pride ourselves in our progessive approach to the development of staff and have also provided skills for life training.
In this heavily regulated industry, we are regulary audited by official bodies and local authorities. Since April 2011, we have received excellent reports from many inspections including:

  • Trading Standards
  • The Environment Agency
  • The Health & Safety Executive
  • Suffolk Police
  • Suffolk County Council
  • Waveney District Council
  • Beccles Town Council
  • Beccles Business Association

In addition to this we welcome both existing and potential customers to the site to carry out their own quality audits.

For further information please see our policies on Corporate Social Responsibility and Environmental Sustainability

We also welcome your feedback about our service and would be especially pleased to hear if you have received exceptional service from a member of our staff which we could pass on. Please feel free to use our customer service questionnaire in the Contact Us section or simply e mail your comments to tony.atkinson@vccookeltd.co.uk.

 

Contact us

Please continue to explore our site. To book our services or for further information, please telephone 01502 712328 or e mail us at tony.atkinson@vccookeltd.co.uk

V C Cooke Ltd. "Supporting Good Environmental Practice"

 

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